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FAQ

What is the composition of an Atelier Bossier garment?

The composition of an Atelier Bossier garment differs from product to product and from season te season.

*Fall/winter: Most knits are made from fine merino wool or cashmere, and which contains a little bit of polyamide or viscose to guarantee the strength and quality of the garment.

*Spring/summer: During the hot seasons, we work mostly with a combination of soft, breathable materials such as cotton and linen.

Want to know the exact composition of a specific garment? 

Every item comes with a washing label inside with the detailed composition. This is also displayed next to the product itself.

How can I care for my knitwear from Atelier Bossier?

As all knitwear consists of great quality, you should be very gentle with it. We use natural materials, so our garments may stretch and fluff a little. Freshen up your knit once in a while, have it dry-cleaned or hand washed, fold it instead of hanging it, and carefully remove pills one at a time. Try to use a wool-shaver as well.

Can I wash my knitwear?

To clean your precious knit, we suggest dry-cleaning or hand wash. But if you dare to take the risk you can use the washing machine. Just try to use the hand wash cycle and with cold temperatures (never 30°!). We also recommend using mild baby shampoo as a detergent. Let the knitwear dry flat, do not hang it vertically. Avoid tumble dryer, it will shrink or lose it’s shape. If needed, you can iron your knit using a damp cloth between the garment and the iron.

How can I track my parcel? 

When we start packing your order, we will send you a shipment confirmation e-mail with the delivery information and a link to track your order online.

How long does it take for my order to arrive?

We aim to deliver within 2 working days after receiving your order confirmation.

Can I pick up my order so I don’t have to pay shipping costs?

When you make an order, you have two possibilities to obtain your items. One way is to choose for home-delivery (no shipment costs above an order of €150;- ), or the other way is to pick it up yourself, at our HQ. Address of our HQ: De Lange Beemden 21, 3550 Heusden-Zolder, Belgium.

How do I return my order?

Send a return request to hello@atelierbossier.be within 15 calendar days starting from the day your order was delivered, send us your return package and that’s it! Please note that your returned garment(s) should be unworn and unwashed, in new condition and in its original packaging.

How much does it cost to return an order?

Return costs are carried by the customer (unless the return is due to a mistake on our behalf). You can choose your own shipping method, but we strongly recommend shipping with tracking option, as you are responsible for the package until it reaches the HQ. Please note that your returned garment(s) should be unworn and unwashed, in new condition and in its original packaging.

What will happen with my personal details?

Your personal details will only be used for the purposes of managing your order and the aftersales service. We will never pass on your details to third parties.